No returns will be accepted without prior email from us to ship the product back to us.
1. No returns or refunds on purchases unless due to the following:
- Shipping Damage
- Manufacturing Defect found before usage
For products that are returned for any manufacturing defects, the customer will be required to send the defective product or parts for free replacement .
The decision about any manufacturer’s defect whether or not will be finalized by the technical team.
All decisions are final .
To benefit our customers, we will not charge any additional fee or shipping charge for the replacement product due to the above stated reasons.
Note: Contact us within 14 working days after receiving the shipment to report any problems or defect in the product/service you purchased from us.
2. We cannot accept returns due to the following:
- Damage after usage or
- Damage due to incorrect usage
3. Shipping Charges:
- For any refunds if applicable, shipping charges are not refundable. The returned product will be subjected to a 20% restocking fee
- Shipping charges for product return from the customer to us for any reason will not be refunded